Help Center SuperTech.pl

We display the estimated delivery time for the product shipment in two places:

• on the product page, below the price, in the "Check options and delivery time" section
• on the order page (after the order has been placed and paid for) for each product

However, please note that the estimated delivery time is automatically calculated based on the time the order was placed and paid for, as well as the history of previous deliveries, and may vary in some cases.

We strive to ensure that our product selection is complete and always up to date. In 99% of cases—if you see a product available on the website in a specific quantity—that is exactly the quantity we are able to deliver to you. Rarely—most often when purchasing the last few items—a situation may arise where the system allows you to place an order even though the product is actually no longer in stock. This happens because our inventory levels are updated several to a dozen times a day. To confirm the availability of a specific product, please contact us—we’ll be happy to check the current availability for you.

You don’t have to—it’s not required; you can place an order without creating an account or logging in.
Having an account gives our regular customers additional benefits in the form of promotions and discounts.

Currently, we process orders after payment has been received or within the credit limit. We do not offer "cash on delivery" as a payment method. All payment methods are described at the following link: https://supertech.pl/info/metody_platnosci.html

We support nearly all popular payment methods, including in particular:

• BLIK payments, e-transfers, PayPO, and credit/debit card payments—the system tpay.com
• Installment payments—the Comfino and Tpay systems
• via bank transfer based on a pro forma invoice—we’ll send it within 15 minutes of placing your order
• cryptocurrency payments
• deferred payment after a credit limit is granted

We describe all payment methods in detail on the following page: https://supertech.pl/info/metody_platnosci.html

When placing an order, please select the appropriate payment method: Bank transfer (pro forma). Based on the information provided, the system will automatically generate this document within 15 minutes and send it to the email address you provided. The pro forma invoice will also be available for multiple downloads via a link on the order page in the “Documents” section. A link to the order page is sent immediately after the order is placed.

For orders that do not include a tax ID number, we issue an electronic fiscal receipt that has the same legal validity as a paper receipt. To receive an invoice for an individual, please select the option “I want the recipient’s information (delivery details) to be printed on the invoice.” Once this option is selected, we will issue an invoice instead of an electronic fiscal receipt.

SuperTech.pl is an online store. We do not have a brick-and-mortar store and do not conduct in-person sales. Our distribution centers are located outside the Tri-City area. You can pick up your order in person at our office in Gdynia after placing and paying for your order on our website. However, we need time to retrieve your order from the central warehouse and deliver it to Gdynia; this usually takes 1–3 business days. We will notify you via text message when your order is ready for pickup at our location.
You can check the time required for in-store pickup of your order on the product page or by calling our hotline.

We issue the sales document once your order has been packed and prepared for the courier. We cannot issue the sales document any sooner. This is due to the need to prepare the appropriate warehouse documents along with the invoice. Please note, especially at the end of the month, that the invoice may be issued several days after the order is placed and paid for, once the order is actually fulfilled.

The above complies with the regulations, as the general rule (set forth in Article 106i(1) of the VAT Act) states that an invoice must be issued by the 15th day of the month following the month in which the service was performed or the goods were delivered.

You can find the shipping labels here:

• On the order page—we sent a link to it via email after the order was placed
• in the email with the invoice/receipt that we sent after packing your package

You can track your package by clicking on the carrier’s link or logo; the system will redirect you to the package tracking app.
If you don't see your waybill yet, please wait—the warehouse adds waybill numbers late into the night.

Due to the automation of warehouse and invoicing processes, this is a difficult task. Immediately after you place your order, all data is sent to the warehouse system and the packing process begins. Stopping this process is difficult, and sometimes even impossible. In rare cases, we may be able to change the shipping or billing information after an order has been placed. Please contact us by phone at 58 500 87 78, and we will assess the possibilities in your specific case.

On your order page, you’ll find the estimated delivery time for each product. It’s located next to the name of the product you ordered. We sent you a link to the order page when you placed your order and in the email containing your invoice/receipt.

Once your order has been handed over to the courier company, we have no control over the date or time of delivery. We can only provide estimates based on the courier company’s delivery history.

Delivery times may occasionally be longer during periods of increased online shopping activity (e.g., holidays, Children’s Day, Black Friday, etc.) and when courier companies are particularly busy.

Delivery times may be longer due to increased interest in online shopping (e.g., holidays, Children’s Day, Black Friday, etc.) and the workload of courier companies.

We provided you with the tracking number in the email containing your invoice/e-receipt. The tracking number and the name of the shipping carrier handling your package are also available on your order page, which we linked to after you placed your order. If the order was placed through a marketplace, the tracking number has been posted in the appropriate section of that marketplace. We also send a text message with the courier company’s name and the tracking number to your cell phone number.

There are several ways to make receiving a package from a courier more convenient:

• Go to the courier company’s package tracking page,
• Some couriers provide an estimated delivery date and a time window—verify them,
• If you know you won’t be home, try having your package redirected to a pickup location, such as Żabka stores, ParcelShops, etc.
• In some cases, it is possible to change the delivery date or time; this depends on the shipping company,
• Contact the courier company’s hotline to get the phone number of the delivery driver,
• You can get more detailed information about the status of your shipment by calling the courier company’s hotline

Even though we are the sender of the shipment, once it’s on its way, we have virtually no control over it.

Our website displays the estimated delivery time for orders from a specific warehouse. Unfortunately, due to the size of some products, they are shipped differently than traditional, smaller items. Therefore, delivery times are often longer than for standard shipments.

Refuse to accept the shipment, and if you have already accepted it, immediately file a damage report with the delivery courier or submit an electronic damage report on the website of the carrier that delivered your products. You can obtain information on how to file a damage report by calling the courier company’s hotline.
Please notify us of any damage to your shipment by submitting a claim via the form https://supertech.pl/reklamacja.html?request_type=claim One of our employees will contact you and provide further instructions on how to proceed with this matter.
You can also call our hotline at 58 500 87 78 during office hours.

Claim forms for individual courier companies:

• DPD: https://protokol.dpd.com.pl/
• InPost: https://inpost.pl/protokol
• DHL: https://dhl24.com.pl/pl/claim/disposition/create.html
• FEDEX: https://www.fedex.com/(...)/PL_EN_2023_2_master_pdf_na_Domestic_Shipment_Claim_marketing.pdf
• UPS: (The report can only be drawn up in the presence of a courier; please contact us.)
• DB SCHENKER: https://www.dbschenker.com/(...)/protok%C3%B3%C5%82-odchyle%C5%84-data.pdf
• GLS: (The report can only be drawn up in the presence of a courier; please contact us.)
• Others: Contact us

Depending on the information you provided when placing your order, we will issue you a VAT invoice or a fiscal receipt for your order. You can find the invoice or receipt:

• On the order page, in the "Documents" section—we sent a link to the order page immediately after the order was placed
• in an email sent immediately after the document is issued, in a PDF attachment

You can download and print the invoice at any time; it is available in PDF format.
For orders that do not include a tax identification number (NIP), we issue an electronic fiscal receipt that has the same legal validity as a paper receipt. We do not print a paper receipt or include it with the shipment. You can also find a link to the electronic receipt in the locations indicated above.

Yes, as of February 1, 2026, all invoices issued by SuperTech Sp. z o.o. are submitted to the National e-Invoice System.
During the order fulfillment process, you will receive an email containing only a PDF image of the invoice and the KSeF invoice ID.
The PDF image of the invoice includes a QR code and a text-based document identifier in KSeF, which allows for verification that the invoice has been correctly submitted to KSeF.
Invoices in a structured format are available for download on your KSeF taxpayer portal, and these are considered the primary invoices under current tax law.

If you don’t yet know how to receive invoices in KSeF, refer to the information on this page:
https://ksef.podatki.gov.pl/pytania-i-odpowiedzi-ksef-20
KSeF taxpayer application:
https://ksef.podatki.gov.pl/aplikacja-podatnika-ksef-20

Consumers have a 14-day right to withdraw from the contract. This right also applies to individuals entering into a contract directly related to their business activities, provided that the terms of the contract indicate that the contract is not of a professional nature for such individuals, as determined in particular by the subject matter of their business activity, as disclosed pursuant to the provisions on the Central Register and Information on Economic Activity. Other business owners are not entitled to the right to withdraw from the contract.
Fill out this withdrawal form, and your return will be quick and hassle-free. You will also receive an electronic confirmation that your request has been received: https://supertech.pl/reklamacja.html?request_type=return After filling out the form, please wait; one of our representatives will provide you with further instructions.

We describe all return policies in detail on the page: https://supertech.pl/info/warunki_zwrotow.html

All products sold in our store are covered by at least a 2-year warranty (unless otherwise explicitly stated on the product page). The fastest way to file a warranty claim is to report the issue directly to the product manufacturer—in such cases, the manufacturer will usually repair or replace the product at an authorized service center. You can find instructions on how to file a warranty claim on the website https://supertech.pl/info/gwarancja.html after selecting your device’s manufacturer. If you do not wish to use the manufacturer’s service, please submit a complaint using the form available on our website; you will receive an electronic confirmation of receipt of your complaint: https://supertech.pl/reklamacja.html?request_type=claim After filling out the form, please wait; one of our representatives will provide you with further instructions.

Of course, by law, we are required to collect your used electrical equipment. We will collect your used electrical equipment on a “one-for-one” basis—that is, if you purchase a new computer, we will collect your old computer. You can find all the information about this process on the dedicated page at: https://supertech.pl/info/odbior_zuzytego_sprzetu.html