Online Store Terms and Conditions
Basic Information
Online Store Terms and Conditions dated June 29, 2026
Supertech Online Store Terms and Conditions
specifying m.in. Rules for placing orders through the Store, containing key information about the Seller, the Store, and consumer rights.
§ 1 Definitions
Business days – Monday through Friday, excluding public holidays in Poland.
Civil Code – Polish Act of April 23, 1964, Civil Code.
Consumer – A buyer who is a natural person, making a purchase in the Store or taking steps to make a purchase, without any direct connection to their business or professional activities.
Account – a digital service governed by separate terms and conditions within the meaning of the Consumer Rights Act, through which the Buyer may use additional features in the Store free of charge.
Buyer – any entity that makes a purchase in the Store or takes steps to make a purchase.
Preferred Buyer – Preferred Consumer or Preferred Business.
Privileged Entrepreneur – A Buyer who is a natural person and who enters into or intends to enter into a contract with the Seller under the Terms and Conditions that is directly related to the Buyer’s business activity but is not of a professional nature for the Buyer.
Terms and Conditions – these Terms and Conditions.
Store – the Supertech online store operated by the Seller at https://supertech.pl.
Seller – SUPERTECH Limited Liability Company, ul. Janka Wiśniewskiego 13, Gdynia 81-335, NIP: 5862316301, REGON: 366913814. The share capital amounts to: 50,000 PLN. The company is entered in the Register of Entrepreneurs of the National Court Register maintained by the Gdańsk-Północ District Court in Gdańsk, 8th Commercial Division of the National Court Register, under KRS number 0000671227, BDO: 000532791, GLN: 5909000894235.
Digital content—data created and delivered in digital form.
Consumer Rights Act – Polish Act of May 30, 2014, on Consumer Rights.
Order – an offer to enter into a contract for the sale of goods displayed in the Store, as defined by the Civil Code, submitted to the Seller by the Buyer through the Store, containing at least: the description of the goods, their price, and the shipping cost.
The provisions of the Terms and Conditions regarding products apply to both tangible goods and Digital Content.
§ 2 Contacting the Seller
1. Mailing address: SUPERTECH Spółka z ograniczoną odpowiedzialnością, ul. Janka Wiśniewskiego 13, 81-335 Gdynia
2. Email address: [email protected]
3. Phone: +48 607 307 307
4. The cost of telephone calls or data transmission made by the Buyer is based on the standard rates of the telecommunications operator or internet service provider used by the Buyer. The Seller notes that the cost of an international call or international data transmission may be higher than the cost of a domestic call or transmission—depending on the rate plan adopted by the telecommunications operator or internet service provider whose services the Buyer uses.
§ 3 Technical Requirements
1. For the Store to function properly, the following is required:
• a device with Internet access
• A web browser that supports JavaScript and cookies.
2. To place an Order in the Store, in addition to the requirements specified in paragraph 1, an active email account is required.
§ 4 Placing Orders
1. To place Orders in the Store, you can register with the Store, i.e., create an Account. Creating an account is not required to place an Order.
2. The product prices displayed in the Store are the total prices per product.
3. The Seller notes that the total price of the order consists of the items indicated in the Store: the price of the product and, if applicable in a given case, the shipping costs.
4. The Buyer places an Order with the Seller through the Store. The product selected for the Order must be added to the shopping cart in the Store.
5. To place an Order, the Buyer selects the delivery method and payment method for the Order from among the options available in the Store, and provides the Store with the correct information necessary to fulfill the Order accepted by the Seller.
6. An order is placed once the Buyer confirms its contents and accepts the Terms and Conditions.
7. After placing an Order, the Seller sends an automated message containing information about the Order to the email address provided in the User’s Account or in the Order, if the Buyer does not have such an Account. This message does not constitute acceptance of the Order.
8. Upon the Seller’s acceptance of the Order, a contract is concluded between the Buyer and the Seller under the terms and conditions specified in the Order.
9. The Seller shall notify the Buyer who is a Preferred Buyer of its decision to accept or reject the Order within 3 business days of the Buyer’s submission of the Order.
10. An Order is accepted when the Seller sends the Buyer an email with the appropriate content —confirming acceptance of the Order for fulfillment, as well as its scope—to the email address provided in the Account or in the Order, if the Buyer does not have such an Account. This message reflects the terms of the sales contract concluded between the Buyer and the Seller.
11. Acceptance of an Order by the Seller, made subject to changes or additions to its content, shall be deemed a new offer, and the sales contract is concluded only after the Buyer accepts it.
§ 5 Payments
1. All payment methods available in the Store are listed here: https://supertech.pl/info/metody_platnosci.html
2. If the Buyer chooses to pay by standard bank transfer, payment for the order must be made within 5 business days of the conclusion of the sales contract.
3. If the Buyer makes a payment before the Seller accepts the Order, that payment will constitute a prepayment toward a future accepted Order.
4. If the Seller does not accept the Order or if the Buyer does not accept changes or additions to the Order proposed by the Seller, the Seller shall refund the prepayment made by the Buyer, as referred to in paragraph 3, immediately, and in the case of a Preferred Buyer, no later than within 3 Business Days from the date on which:
a) A preferred buyer has placed an Order—in the event that the Seller has not accepted the Order;
b) The Preferred Buyer has notified the Seller of its decision not to accept changes or additions to the Order, but no later than 7 Business Days after the Seller provided the aforementioned decision.
5. In situations where generally applicable laws require the Seller to issue and deliver billing documents (e.g., invoices) in a specific manner, such documents shall be issued and delivered in accordance with those laws. If, in accordance with legal regulations—in particular due to a failure of the National e-Invoice System—an invoice is to be delivered outside the system provided for in those regulations, the electronic invoice is sent to the Buyer’s email address provided by the Buyer in connection with purchases made in the Store, unless the Buyer agrees with the Seller on an alternative method of sending the invoice.
6. In situations other than those specified in paragraph 5, the Seller issues electronic invoices to Buyers who are not Consumers and electronic receipts to Consumers. These documents are sent to the Buyer’s email address provided by the Buyer in connection with purchases made in the Store, unless the Buyer agrees with the Seller on a different method of sending the invoice or receipt, whichever applies in a given case. The Buyer may agree on an alternative method of sending the billing document m.in. during the checkout process in the store.
§ 6 Fulfillment of the Accepted Order
1. The delivery date for an accepted Order is indicated in the Store.
2. If the Buyer has chosen to pay for the order in advance, the Seller will begin processing the order once payment has been received.
3. If, within a single order, the Buyer has purchased products with different fulfillment times, the order will be fulfilled by the date applicable to the product with the longest fulfillment time.
4. The Seller retains title to the goods until the Buyer has paid the full purchase price. This reservation does not limit any of the Consumer’s rights under applicable law, in particular with regard to the Seller’s liability for the conformity of the goods with the contract and the right to withdraw from a distance contract.
5. Goods are delivered exclusively within the territory of the Republic of Poland.
6. The following shipping methods are available in the Store:
a) via a courier service;
b) to InPost parcel lockers;
c) electronically, to the email address provided by the Buyer when placing the order—in the case of Digital Content.
7. Additionally, the Buyer may pick up the goods in person at the following address: SUPERTECH Warehouse Gdynia, Janka Wiśniewskiego 13, 81-335 Gdynia, on business days from 9:00 a.m. to 5:00 p.m.
If the Buyer selects in-store pickup, the Seller will notify the Buyer when the merchandise is ready for pickup. This timeframe will not exceed the order fulfillment time specified in the Store.
§ 7 Right of Withdrawal
1. A privileged buyer has the right to withdraw from a contract concluded with the Seller through the Store, subject to § 8 of the Terms and Conditions, within 14 days without providing any reason.
2. The deadline for withdrawing from the contract expires 14 days after the date:
a) in which the preferred Buyer took possession of the goods or in which a third party other than the carrier and designated by the preferred Buyer took possession of the goods;
b) in which the Preferred Buyer took possession of the last item, lot, or part, or in which a third party, other than the carrier and designated by the Preferred Buyer, took possession of the last item, lot, or part, in the case of a contract obligating the transfer of ownership of multiple items that are delivered separately, in lots, or in parts.
c) conclusion of the contract—in the case of a contract for the delivery of Digital Content.
3. In order for a Privileged Buyer to exercise the right to withdraw from the contract, they must inform the Seller of their decision to withdraw from the contract by means of an unambiguous statement (for example, a letter sent by mail or email). To do so, the Privileged Buyer may use the Seller’s contact information provided in § 2 of the Terms and Conditions or use the withdrawal function referred to in paragraph 4.
4. A privileged buyer may exercise the right to withdraw from a contract concluded online using the withdrawal feature available on the website www.supertech.pl/reklamacja.html. Additionally, a Privileged Buyer can access this feature via a link in the footer of the Store’s website as well as from the order details page. If this feature is used, the Seller shall, without undue delay, send the Privileged Buyer a confirmation of receipt of the notice of withdrawal on a durable medium (for example, by email), including its content and the date and time of submission.
5. A privileged buyer may use the model withdrawal form provided at the end of the Terms and Conditions, but this is not mandatory.
6. To meet the deadline for withdrawing from the contract, the eligible Buyer need only send notice of their intention to exercise their right to withdraw from the contract before the withdrawal deadline expires.
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
7. In the event of withdrawal from the concluded contract, the Seller shall refund to the Preferred Buyer all payments received from the Buyer, including the costs of delivering the goods (except for additional costs resulting from the Preferred Buyer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller), without delay, and in any case no later than 14 days from the date on which the Seller was informed of the Preferred Buyer’s decision to exercise the right to withdraw from the contract.
8. The Seller will issue the refund using the same payment methods that the Preferred Buyer used in the original transaction, unless the Preferred Buyer agrees to an alternative solution; in any case, the Preferred Buyer will not incur any fees in connection with this refund.
9. If the Seller has not offered to pick up the goods from the eligible Buyer, the Seller may withhold the refund until the goods are received or until proof of return is provided, whichever occurs first.
10. The Seller requests that goods be returned to the following address: SUPERTECH Warehouse Gdynia, Janka Wiśniewskiego 13, 81-035 Gdynia, immediately, and in any case no later than 14 days from the date on which the Buyer with special rights notified the Seller of their withdrawal from the sales contract. The deadline is met if the Privileged Buyer ships the goods back before the 14-day period expires.
11. The preferred buyer bears the direct costs of returning the goods.
12. The buyer is liable only for any reduction in the value of the goods resulting from their use in a manner other than that necessary to ascertain the nature, characteristics, and functioning of the goods.
13. If, due to its nature, the merchandise cannot be returned via standard mail, the preferred buyer will also be required to cover the direct costs of returning the merchandise. The estimated cost is approximately 400 PLN.
14. If a preferred Buyer submits a notice of withdrawal from the contract before the Seller accepts their Order, the Order is no longer binding.
§ 8 Exceptions to the Right of Withdrawal
1. The right to withdraw from a distance contract, as referred to in § 7 of the Terms and Conditions, does not apply to a contract:
a) where the subject of the service is non-prefabricated goods, manufactured according to the specifications of the preferred Buyer or intended to satisfy the Buyer’s individualized needs;
b) where the subject of the service is goods that spoil quickly or have a short shelf life;
c) where the subject of the service is goods delivered in sealed packaging that cannot be returned after the packaging has been opened for health or hygiene reasons, if the packaging was opened after delivery;
d) where the subject of the service consists of goods that, upon delivery, due to their nature, become inseparably combined with other items;
e) where the subject of the service is audio or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
f) for the delivery of newspapers, periodicals, or magazines, except for subscription agreements;
g) where the price or consideration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawing from the contract;
h) for the delivery of Digital Content for which the Privileged Buyer is obligated to pay the price, provided that all of the following conditions are met:
i. The Seller began providing the service with the express and prior consent of the Preferred Buyer;
ii. The preferred buyer was informed prior to the commencement of performance that, once the Seller has fulfilled its obligations, the buyer would lose the right to withdraw from the contract, and the buyer acknowledged this;
iii. The Seller provided the Preferred Buyer with a legally valid confirmation of the conclusion of the distance contract, including information about the aforementioned consent, on a durable medium within a reasonable time after the conclusion of the contract, and no later than before the commencement of performance.
§ 9 Complaints
I. GENERAL PROVISIONS
1. The Seller bears primary liability to the Buyer for the conformity of the service with the contract, as provided for by generally applicable laws, including, in particular, the provisions of the Consumer Rights Act.
2. The seller asks that complaints (including those regarding the Store’s operation) be submitted:
a) via email to the following address: [email protected],
b) to the following address: SUPERTECH Spółka z ograniczoną odpowiedzialnością, Janka Wiśniewskiego 13, 81-335 Gdynia.
7. If a product is covered by a warranty, information about the warranty and its terms and conditions is available in the Store.
8. The seller will respond to the complaint within 14 days of receiving it.
II. PREFERRED BUYERS
A. Products
1. If the goods do not conform to the contract, the Buyer has the right to exercise the remedies specified in Chapter 5a of the Consumer Rights Act.
2. The Seller is liable for any lack of conformity of the goods with the contract, existing at the time of delivery and discovered within two years from that time, unless the shelf life of the goods, as specified by the Seller, its legal predecessors, or persons acting on their behalf, is longer.
3. Pursuant to the provisions of the Consumer Rights Act, in the event of non-conformity with the contract, the entitled Buyer may demand:
a) product exchange,
b) product repairs.
4. Additionally, a Preferred Buyer may submit a statement regarding:
a) a price reduction,
b) withdrawal from the contract in the event that:
• The seller refused to bring the goods into conformity with the contract pursuant to Article 43d(2) of the Consumer Rights Act;
• The seller failed to bring the goods into conformity with the contract in accordance with Article 43d, paragraphs 4–6, of the Consumer Rights Act;
• The goods still do not conform to the contract, even though the Seller attempted to bring them into conformity with the contract;
• The nonconformity of the goods with the contract is sufficiently significant to justify a price reduction or withdrawal from the contract without first resorting to the remedies specified in Article 43d of the Consumer Rights Act;
• It is clear from the Seller’s statement or the circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the preferred Buyer.
5. In the case of goods subject to repair or replacement, the Preferred Buyer should make such goods available to the Seller. The Seller shall collect the goods from the Preferred Buyer at its own expense.
6. A privileged buyer may not withdraw from the contract if the nonconformity of the goods with the contract is insignificant.
7. In the event of withdrawal from the contract referred to in this section (concerning goods), the Preferred Buyer shall immediately return the goods to the Seller at the Seller’s expense to the address: SUPERTECH Warehouse Gdynia, Janka Wiśniewskiego 13, 81-035 Gdynia. The Seller shall refund the price to the Preferred Buyer without delay, no later than 14 days from the date of receipt of the goods or proof of their return.
8. The Seller shall refund to the Privileged Buyer the amounts due as a result of exercising the right to a price reduction without delay, no later than 14 days from the date of receipt of the Privileged Buyer’s statement regarding the price reduction.
B. Digital Content
1. In the event of improper performance by the Seller of the contract for the delivery of Digital Content, the Buyer is entitled to exercise the rights set forth in Chapter 5b of the Consumer Rights Act.
2. If the Seller has not delivered the Digital Content, the Preferred Buyer may demand that the Seller deliver it. If, despite this, the Seller fails to deliver the Digital Content immediately or within an additional timeframe expressly agreed upon by the Privileged Buyer and the Seller, the Privileged Buyer may withdraw from the contract.
3. A privileged buyer may withdraw from the contract without requesting delivery of the Digital Content if:
• it is clear from the Seller’s statement or the circumstances that the Seller will not deliver the Digital Content, or
• The Privileged Buyer and the Seller have agreed, or it is clear from the circumstances of the contract’s conclusion, that a specific delivery date for the Digital Content was of material importance to the Privileged Buyer, and the Seller failed to deliver it by that date.
4. The seller is liable for any lack of conformity of the Digital Content with the contract that existed at the time of delivery and became apparent within two years of that time.
5. If the Digital Content does not conform to the contract, the Buyer may demand that it be brought into conformity with the contract.
6. In the event that the Digital Content does not conform to the contract, the Preferred Buyer is obligated to cooperate with the Seller, to a reasonable extent and using technical measures that are least burdensome to the Preferred Buyer, in order to determine whether the lack of conformity of the Digital Content with the contract at the relevant time is attributable to the characteristics of the Preferred Buyer’s digital environment.
7. Additionally, if the Digital Content does not conform to the contract, the Preferred Buyer may submit a statement regarding:
a. price reduction,
b. withdrawal from the contract,
when:
• Bringing the digital content into compliance with the contract is impossible or would entail excessive costs pursuant to Article 43m, paragraphs 2 and 3, of the Consumer Rights Act;
• The Seller has not brought the Digital Content into conformity with the contract within a reasonable time from the moment the Seller was notified by the Preferred Buyer of the lack of conformity with the contract, and without undue inconvenience to the Preferred Buyer, taking into account the nature of the Digital Content and the purpose for which it is used;
• The Digital Content remains non-compliant with the contract, even though the Seller attempted to bring the Digital Content into compliance with the contract;
• A lack of conformity of Digital Content with the contract is sufficiently significant to justify a price reduction or withdrawal from the contract without first exercising the remedy specified in Article 43m of the Consumer Rights Act (i.e., a request to bring the Digital Content into compliance with the contract);
• It is clear from the Seller’s statement or the circumstances that the Seller will not bring the Digital Content into compliance with the contract within a reasonable time or without undue inconvenience to the preferred Buyer.
8. A privileged buyer may not withdraw from the contract under the preceding provision if the Digital Content is provided in exchange for payment of the price and the nonconformity of the Digital Content with the contract is insignificant.
9. The Seller is obligated to refund to the Privileged Buyer the price due as a result of exercising the right to withdraw from the contract referred to in this section (concerning Digital Content), or a price reduction, without delay, no later than 14 days from the date of receipt of the Privileged Buyer’s notice of withdrawal from the contract or price reduction.
10. The Seller shall issue a refund using the same payment method used by the Preferred Buyer, unless the Preferred Buyer has expressly agreed to a different refund method that does not incur any costs for them.
C. Out-of-Court Methods for Handling Complaints and Pursuing Claims
1. The Seller informs the Consumer of the possibility of using out-of-court dispute resolution and claim enforcement procedures. The rules for accessing these procedures are available at the offices or on the websites of entities authorized to resolve disputes out of court.
2. The consumer can use m.in. with assistance from the relevant European Consumer Center within the European Consumer Centers Network. These centers provide information on consumer rights and help resolve disputes involving cross-border purchases. Assistance from European Consumer Centers is generally free of charge. A list of Consumer Centers relevant to a given country can be found at: https://konsument.gov.pl/eck-w-europie/
In addition, the following forms of support are available in the Republic of Poland:
• mediation conducted by the regionally competent Provincial Trade Inspection Office, to which a request for mediation must be submitted. As a general rule, the proceedings are free of charge. A list of inspection offices can be found here: https://uokik.gov.pl/kontakt-inspekcja-handlowa
• the assistance of the competent local permanent consumer arbitration court operating under the Provincial Trade Inspection Office, to which an application for arbitration must be submitted. As a general rule, the proceedings are free of charge. A list of inspectorates is available at: https://uokik.gov.pl/kontakt-inspekcja-handlowa
3. The Seller agrees to use out-of-court dispute resolution with Consumers as defined in the Act of September 23, 2016, on Out-of-Court Resolution of Consumer Disputes.
4. The entity authorized to resolve disputes between the Seller and the Consumer out of court is the Provincial Inspectorate of Trade Inspection in Gdańsk, ul. Marii Konopnickiej 4, 80-240 Gdańsk, https://ihgd.pl
5. The use of alternative dispute resolution remains voluntary for the Consumer and does not limit the Consumer’s right to pursue claims through other means.
6. Consumers may also seek free assistance from a municipal or county consumer advocate.
III. BUYERS OTHER THAN PREFERRED BUYERS
1. For the avoidance of doubt, the Seller notes that the provision of § 11(7) applies to the Seller’s liability toward a Buyer other than a preferred Buyer in connection with a complaint.
§ 10 Personal Data
1. The Seller is the controller of the personal data provided by the Buyer while using the Store. Detailed information regarding the Seller’s processing of personal data—including other purposes and legal bases for data processing, as well as the recipients of the data — can be found in the privacy policy available in the Store, in accordance with the principle of transparency set forth in the General Data Protection Regulation (EU) of the European Parliament and of the Council—the “GDPR.”
2. The purpose of the Seller’s processing of the Buyer’s data, provided by the Buyer in connection with Orders placed in the Store, is to fulfill those orders. The legal basis for the processing of personal data in this case is:
• a contract or actions taken at the Buyer’s request aimed at entering into a contract (Article 6(1)(b) of the GDPR),
• the Seller’s legal obligation, related in particular to accounting and product safety (Article 6(1)(c) of the GDPR), and
• The Seller’s legitimate interest in processing data to establish, exercise, or defend potential claims (Article 6(1)(f) of the GDPR).
3. Providing data by the Buyer is voluntary, but at the same time necessary to conclude a contract. Failure to provide data will prevent the conclusion of a contract in the Store.
4. The Buyer’s data provided in connection with purchases in the Store will be processed until:
a) the contract between the Buyer and the Seller will cease to be in effect;
b) the Seller is no longer subject to a legal obligation to process the Buyer’s data;
c) the Buyer or Seller will no longer be able to pursue claims related to the contract concluded by the Store;
d) the Buyer’s objection to the processing of their personal data is accepted—in cases where the basis for data processing was the Seller’s legitimate interest
– depending on what applies in each case.
5. The buyer has the right to request:
a) access to your personal data,
b) their correction,
c) deletion,
d) restrictions on processing,
e) data portability to another controller
as well as the following:
f) to object at any time to the processing of data for reasons related to the Buyer’s specific situation—regarding the processing of personal data concerning the Buyer, based on Article 6(1)(f) of the GDPR (i.e., based on the legitimate interests pursued by the Seller).
6. To exercise their rights, the Buyer should contact the Seller using the contact information provided in § 2 of the Terms and Conditions.
7. If the Buyer believes that their data is being processed unlawfully, the Buyer may file a complaint with the competent data protection authority. In Poland, this is the President of the Personal Data Protection Office.
§ 11 Disclaimers
1. The Buyer is prohibited from providing illegal content.
2. Each Order placed in the Store requires separate acceptance of the Terms and Conditions—and, if the Order is accepted by the Seller, constitutes a separate contract. The contract is entered into for the duration and purpose of fulfilling the Order.
3. All agreements entered into pursuant to these Terms and Conditions are governed by Polish law, subject to paragraph 4. With respect to Buyers who are not Consumers, the application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
4. The choice of Polish law for contracts concluded with the Consumer pursuant to these Terms and Conditions does not waive or limit the rights of such Consumer to which he or she is entitled under mandatory provisions of law applicable to the Consumer in situations where no choice of law applies. This means, in particular, that if the national laws applicable to a given Consumer provide for broader protection than that resulting from these Terms and Conditions or Polish law, such broader protection shall apply.
5. Contracts entered into pursuant to the Terms and Conditions are concluded in Polish.
6. In the event of a dispute with a Buyer who is not a Preferred Buyer, arising from a contract concluded through the Store, the court having jurisdiction over the Seller’s registered office shall have jurisdiction.
7. Any liability of the Seller toward a Buyer who is not a Preferred Buyer, arising from a contract concluded through the Store, is excluded to the extent permitted by law.
8. The use of the Store’s website and the features available on it is governed by the Website Terms and Conditions, available on the Store’s website.
Appendix No. 1 to the Terms and Conditions
Below is a model withdrawal form that the Consumer or Eligible Business may, but is not required to, use:
MODEL WITHDRAWAL FORM
(Please complete and return this form only if you wish to withdraw from the contract.)
SUPERTECH Sp. z o.o.
13 Janka Wiśniewskiego Street,
81-035 Gdynia
– I/We(*) ....................... I/We(*) hereby give notice of my/our withdrawal from the contract for the sale of the following goods(*) / for the provision of the following service(*) / for the delivery of digital content in the form of (*):
– Date of contract conclusion(*)/delivery(*) .......................
– First and last name(s) of the eligible Consumer(s) / Business(es): .......................
– Address of the eligible consumer(s) / business(es): .......................
Signature of the Consumer(s) / Preferred Business(es) (only if the form is submitted in paper form)
Data ............................................
(*) Delete as appropriate.